Hug Your People – TRUST

Have expectations and standards NOT rules and regulations. Too many rules make people feel untrusted.

Key Expectations

  1. Be positive, passionate, and personal.
  2. Work and play hard.
  3. Understand the power of the team. That means exhibiting mutual respect and trust.
  4. Dress appropriately.
  5. No surprises.
  6. Always, always be open and tell the truth!
  7. “Hug” one another and “hug” the customers.
We want people to live up to their highest potential.
The flip side of freedom is responsibility.
Be transparent – Share the stat’s with everyone.
People want clarity and honest discussions of their performance and prospects. Many people prefer quarterly performance reviews for this reason.