The five I’s create a sense of ownership among your staff.
1. Invite – Invite someone to be part of the process.
2. Input – Ask for advice, suggestions, opinions on strategies. “I need your help?” , “What do you think?”
3. Include – Lead, don’t supervise. Allow people to service clients in their own unique way. Ask people what they want included in the team meeting.
4. Involve – Communicate fully, honestly and effectively.
5. Invest – Train, coach, mentor and develop your people.