In Hug Your People Jack Mitchell states “You cannot possibly deliver great service if you don’t treat your own associates right.” And then he sets out how you as a leader can go about doing this by building a niceness culture.
Some simple but sometimes neglected or forgotten things he mentions are:
- Everyone wants to be appreciated!
- People are our most important asset.
- SMILE at your people often!
- Treat your people like family.
He then gives us his 5 principles to have happy people:
Be NICE to them, TRUST them, instill PRIDE in them, INCLUDE them and generously RECOGNIZE them.