Hug Your People

In Hug Your People Jack Mitchell states “You cannot possibly deliver great service if you don’t treat your own associates right.” And then he sets out how you as a leader can go about doing this by building a niceness culture.
Some simple but sometimes neglected or forgotten things he mentions are:
  • Everyone wants to be appreciated!
  • People are our most important asset.
  • SMILE at your people often!
  • Treat your people like family.
He then gives us his 5 principles to have happy people:
  • NICE
  • TRUST
  • PRIDE
  • INCLUDE
  • RECOGNIZE
Be NICE to them, TRUST them, instill PRIDE in them, INCLUDE them and generously RECOGNIZE them.

Hug Your People: The Proven Way to Hire, Inspire, and Recognize Your Employees and Achieve Remarkable Results

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