Have expectations and standards NOT rules and regulations. Too many rules make people feel untrusted.
- Be positive, passionate, and personal.
- Work and play hard.
- Understand the power of the team. That means exhibiting mutual respect and trust.
- Dress appropriately.
- No surprises.
- Always, always be open and tell the truth!
- “Hug” one another and “hug” the customers.
We want people to live up to their highest potential.
The flip side of freedom is responsibility.
Be transparent – Share the stat’s with everyone.
People want clarity and honest discussions of their performance and prospects. Many people prefer quarterly performance reviews for this reason.